Welcome to the California Department of Aging

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Californians, for information on services in your area for seniors or adults with disabilities, call toll-free:
1-800-510-2020

Outside California, call the toll-free Eldercare Locator service at 1-800-677-1116



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Information On ... Health Insurance Counseling and Advocacy Program (HICAP)

The California Department of Aging's Health Insurance Counseling and Advocacy Program (HICAP) offers consumer counseling on Medicare, Medicare supplement policies, Health Maintenance Organizations (HMOs) and long-term care insurance (see "A Consumer's Guide to Long-Term Care"). Local HICAP offices provide free community education and confidential individual counseling statewide. HICAP Counselors are trained to assist you with filing Medicare and private insurance claims and/or preparing Medicare appeals, if your claim has been denied. If you are considering purchasing long-term care insurance or Medicare supplement insurance, HICAP Counselors can help you compare policies and explain what services each policy provides.

If you would like to set up a counseling appointment or have questions about your health insurance, you can call HICAP at 1-800-434-0222. If you are calling from within the State of California this number will route you to the HICAP program closest to the area from which you are calling. HICAP does not sell, endorse or recommend any specific insurance company or product.

HICAP Contact List