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Californians, for information on services in your area for seniors or adults with disabilities, call toll-free:
1-800-510-2020

Outside California, call the toll-free Eldercare Locator service at 1-800-677-1116



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Buyer Beware

If you decide to buy a policy, you should know that you have certain rights and protections. These rights are important because they assure that you are treated fairly when you decide to purchase a Medigap policy. Your rights in California include, but are not limited to:

  • The right to return a Medigap policy within 30 days of purchase for any reason and receive a full refund.
  • The right to purchase a Medigap policy during your Open Enrollment Period or a Guaranteed Issue Period without medical underwriting and without any waiting period for pre-existing conditions when you had previous coverage.
  • The right to accurate comparisons of your insurance coverage options.
  • The right to truthful and straightforward sales and advertising from Medigap insurance agents and companies.

If you have a concern about your Medigap coverage, sale, or other related issue, call the Health Insurance Counseling and Advocacy Program (HICAP) at 1-800-434-0222. HICAP Counselors are trained to assist in restoring coverage, obtaining refunds, and working with the proper regulatory agency to resolve any problems related to a Medigap sale. HICAP services are free and confidential.