Aging & Disability Resource Connection

The California Department of Aging (CDA) administers programs that serve older adults, adults with disabilities, family caregivers, and residents in long-term care facilities throughout the State. These services are provided locally by contracted agencies. This webpage is intended for those who provide, or seek to provide, Aging and Disability Resource Connection (ADRC) services.

For Providers & Partners - ADRC Program Overview

For Consumers - Aging and Disability Resource Connection

Meeting Documents

July 12, 2019

Meeting Materials:

May 17, 2019

Meeting Materials:

March 15, 2019

Meeting Materials:

January 18, 2019

Meeting Materials:

For past meeting information and materials, please contact ADRC program staff at ADRC@aging.ca.gov.

Emerging ADRC Partnerships

The growing number of Californians seeking Long-Term Services and Supports (LTSS) often results in local leaders exploring service delivery improvements using the ADRC (“No Wrong Door”) partnership model. Local government and non-profit organizations may begin an ADRC partnership by contacting CDA at any time. CDA provides emerging ADRC organizations with general information updates and technical assistance for planning a local ADRC partnership. Letters of Intent to form an ADRC partnership and/or inquiries may be submitted to ADRC@aging.ca.gov.

ADRC Partnerships Benefits

  • Streamlined Information and Services to Consumers: Consumers of any age, disability, or income level can contact any one ADRC partner organization to access a wide array of Long-Term Services and Support options offered by ADRC partners in the community.
  • Community Collaboration: ADRCs have the opportunity to collaborate with local health care systems, veterans’ organizations, independent living organizations, and aging service organizations to enhance access to public and private programs/services for consumers and strengthen resources for each partner organization.
  • Maximization of Resources: ADRC partnerships can maximize existing resources and streamline consumers’ access to services through shared program intake, application assistance, service provider information, and staffing and funding resources.
  • No Cost Technical Assistance: ADRCs are provided guidance for planning and maintaining ADRC partnerships and services.

ADRC Designation

Local organizations are invited to submit a Letter of Intent to let the California Department of Aging know about efforts to establish a local ADRC partnership. CDA supplies information and technical assistance to local organizations for putting together the building blocks of the ADRC model. A successful application meets the State’s standards outlined in the ADRC Designation Criteria. Refer to the guidance documents linked below for more information.

Successful ADRC Partnership Planning Phases – CDA has developed guidance to assist local partnerships in planning, developing and implementing ADRC programs. Please contact ADRC program staff at ADRC@aging.ca.gov for more information.

ADRC Designation Criteria – California’s ADRC Designation Criteria are based on the federal Administration on Community Living (ACL) No Wrong Door (ADRC) Key Elements and were developed in collaboration with stakeholders. The ADRC Designation Criteria serve as consistent hallmarks of quality for each ADRC partnership.

ADRC Designation Application and Instructions – CDA has developed guidance to assist local partnerships through the designation application process. Please contact ADRC program staff at ADRC@aging.ca.gov for more information.

Memorandum of Understanding (MOU) – A successful ADRC Designation Application results in a formal Memorandum of Understanding between each core ADRC partner organization and CDA. The agreement between the State and local ADRC partners ensures ongoing ADRC quality.

Questions about ADRC topics may be sent to ADRC@aging.ca.gov.

What is a Security Incident?

A security incident is defined as an occurrence involving a CDA authorized user that actually or potentially jeopardizes the confidentiality, integrity, or availability of an information system or the information the system processes, stores, or transmits or that constitutes a violation or imminent threat of violation of security policies, security procedures or acceptable use policies.

Examples of security incidents include, but are not limited to:

  • Stolen items such as a laptop; thumb drives, backpack containing work-related files
  • Faxing client’s information to an unintended recipient

View our Information Security Definitions for an explanation of terms used in Information Security.

Reporting a Security Incident

For step-by-step instructions on how to report a security incident, visit our Security Incident Reporting Procedures page. The forms identified in the step-by-step instructions can be found below.

For information on contractors and their subcontractors, view our note regarding CDA Contractors and their Subcontractors.

Information Security Forms

Information Integrity and Security Statement

All CDA authorized users shall sign and return a Information Integrity and Security Statement (CDA 1024) to ensure the authorized user is aware of, and agrees to comply with, its obligations to protect CDA information assets from unauthorized access and disclosure, prior to contract execution.

Privacy & Information Security Awareness Training

Complete the California Department of Aging Privacy and Information Security Awareness Training for Authorized Users module within the following timeframes:

  • Within 30 days of the start date of the Contract/Agreement
  • Within 30 days of the start date of any new employee, Subcontractor, or volunteer

Contractors must maintain Certificates of Completion on file and provide them to CDA upon request