A man counseling an elder about Health Insurance

Medicare Counseling (HICAP)

How To Find Services In My Area

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You can locate a HICAP office in your area by selecting your county on the Find Services in My County page of this website or by calling 1-800-434-0222.

What Services Are Available

  • Wondering how to sign up for Medicare now that you are almost 65?
  • Confused about all the different parts to Medicare—do you need A, B, C, D?
  • Have questions on prescription drug coverage, co-pays, or eligibility rules?
  • Need help filing an appeal or challenging a denial?
  • Considering long-term care insurance?
  • Need a speaker for a community education event?

HICAP (Health Insurance Counseling and Advocacy Program) provides free, confidential one-on-one counseling, education, and assistance to individuals and their families on Medicare, Long-Term Care insurance, other health insurance related issues, and planning ahead for Long-Term Care needs. HICAP also provides legal assistance or legal referrals in dealing with Medicare or Long-Term Care insurance related issues.

HICAP counselors are trained in Medi-Cal and Medicare and can help you understand the complex insurance options to find the best fit for you. You can also learn about Medicare or Medi-Cal by attending community presentations or conferences conducted by HICAP counselors.

Who Can Get These Services

Counseling is provided to:

  • Persons 65 years of age or older and are eligible for Medicare
  • Persons younger than age 65 years of age with a disability and are eligible for Medicare
  • Persons soon to be eligible for Medicare

Education events are available for individuals of any age